Video calls help families stay connected, let grandchildren share moments and allow caregivers to check in face to face. But for some older adults, video calling apps can feel complicated. The right device and a careful setup can make calls as easy as possible.
This guide covers device options, setup tips and safety. It is technology guidance only.
Device Options
Smart Displays
Smart displays are smart speakers with screens. Many support video calls by voice, such as “call David.” They sit on a table, so there is nothing to hold. See smart displays for seniors.
Tablets
Tablets offer larger screens than phones and support many video apps. They require more navigation, but accessibility settings can help.
Smartphones
Phones are portable and familiar for many older adults, though small screens can be hard to see.
Dedicated Senior Devices
Some companies sell simplified tablets or devices designed for older adults, often with simplified interfaces and remote management by family. Many involve subscriptions.
TVs with Cameras
Some families use streaming devices or cameras connected to TVs for big-screen calls.
Comparison Table
| Device | Ease of use | Screen size | Remote management |
|---|---|---|---|
| Smart display | High by voice | Medium | Some, through app |
| Tablet | Moderate | Large | Varies |
| Smartphone | Moderate | Small | Varies |
| Senior device | High | Medium to large | Often |
| TV setup | Moderate | Very large | Varies |
Setup Tips
- Choose one video app used by the whole family
- Add family contacts with clear names and photos
- Enable larger text and higher contrast
- Turn up call volume
- Place the device where there is good light on your parent’s face
- Keep the device plugged in
- Write a simple instruction card
Auto-Answer and Drop-In Features
Some devices allow approved contacts to connect automatically. This can be helpful for people who struggle to answer, but discuss it first, since it affects privacy. Limit it to trusted family members.
Accessibility Features
- Captions for people with hearing loss
- Larger text and icons
- Voice control
- Hearing aid compatibility settings
Practice Calls
Schedule short practice calls. Be patient and avoid taking over the device. Let your parent make calls themselves.
Avoiding Scams
Scammers sometimes use video and messaging apps. Teach your parent:
- Only accept calls from known contacts
- Never share passwords, codes or financial information on calls
- Hang up and call family directly if someone claims to be a relative in trouble
Privacy
Review camera and microphone settings, show your parent how to cover or turn off the camera and review who can contact the device. See AI privacy for caregivers.
Troubleshooting
- Check Wi-Fi strength
- Restart the device
- Keep apps updated
- Check volume and mute settings
Common Mistakes
- Using too many different apps
- Setting up auto-answer without consent
- Placing the device where lighting is poor
- Overcomplicating the setup
A Note on Scheduled Calls
Regular, scheduled calls give structure and something to look forward to. Many families set a weekly call time, such as Sunday afternoon. Add calls to the shared calendar so everyone knows. Scheduled calls also make it easier for your parent to be ready and near the device.
A Note on Group Calls
Group video calls with several family members can be lively but confusing on small screens. A larger screen helps. Keep groups small at first, and have one person guide the call. Some apps highlight whoever is speaking, which can help.
A Note on Internet Speed
Video calls need a reasonably stable internet connection. If calls freeze or drop, check Wi-Fi strength where the device sits, restart the router and consider moving the device closer to the router. Contact the internet provider if problems continue.
Starting Small
Set up one device with one app and three favorite contacts. Practice a few calls before adding more.
Questions to Ask Your Parent
- Where would you like to take calls?
- Do you prefer to call or be called?
- Is the screen big enough for you?
- Can you hear clearly?
Final Setup Check
- App installed and updated
- Contacts added with photos
- Volume and captions set
- Device plugged in
A Note on Using Calls for Check-Ins
Video calls can help long-distance family see how a parent is doing day to day, such as whether the home looks tidy or the fridge is stocked. Approach this gently; calls should feel like connection, not inspection. Share observations with siblings respectfully and raise concerns with your parent directly.
A Note on Grandchildren
Children often enjoy showing artwork, reading stories or playing simple games on video. Short, regular calls work well. Help kids learn to hold the camera steady and speak clearly.
A Note on Simplified Interfaces
Many tablets and phones offer simplified or assistive modes that show only a few large buttons, such as calls, photos and a camera. Turning one on can make video calling far less intimidating. Test the mode yourself first, and keep a note of how to exit it in case you need full settings later.
Frequently Asked Questions
What is the easiest video calling device for seniors?
Many families find smart displays or simplified devices easiest, but it depends on the person.
Can I answer calls for my parent remotely?
Some devices allow drop-in for approved contacts.
Do video calls need internet?
Yes, with a stable connection.
Which app should we use?
Choose one the whole family can use.
How can I help with hearing difficulties?
Turn on captions and increase volume.
The Bottom Line
Choose a device your parent can use comfortably, set up one app with clear contacts, adjust accessibility settings, practice, discuss privacy and teach scam awareness.
Editorial note: AIBot Care is independent and reader-supported. This guide is based on research into manufacturer documentation, published specifications and widely accepted best practices; we have not been paid to mention any product. If we add affiliate links in the future, they will be clearly disclosed per our Affiliate Disclosure.